When a Customer Complains: Five Steps That Keep the Customer
Posted on 24th Oct 2026 12:13:12 in Digital Growth Tips
Tagged as: customer complaints, shop service, customer retention, small business India, counter service, Google reviews, National Consumer Helpline
A practical five-step complaint playbook for Indian shop owners: how to listen, apologise, offer options, keep a promise with a time on it, and turn an upset customer into a regular.
Chapter Home Rides HOKIPO Into Offline Home and Kitchen Retail
Posted on 24th Oct 2026 12:07:55 in Business, Digital Marketing
Tagged as: Chapter Home, D2C, home and kitchen, Bessemer Venture Partners, Stride Ventures, Indian startups, retail
Chapter Home raised Rs 63 crore from Bessemer and Stride Ventures at a near Rs 1,000 crore valuation. What the house-of-brands playbook means for Indian D2C sellers.
Festive Online Sales Disappoint: Brands Cut Ad Budgets 40 Percent
Posted on 22nd Oct 2026 12:08:20 in Business, Digital Marketing
Tagged as: festive e-commerce India, D2C brands, quick commerce advertising, online sales, small business marketing
India's festive e-commerce GMV fell 7-10 percent in the first four days as electronics prices jumped. D2C brands are cutting ad budgets by 40 percent and holding back discounts as quick-commerce ad rates climb 30-40 percent.
Returns and Exchanges: A Clear Policy That Builds Trust
Posted on 21st Oct 2026 12:13:39 in Digital Growth Tips
Tagged as: returns policy, exchanges, refunds, customer trust, small business tips, India shops
A clear returns and exchange policy turns hesitant buyers into paying customers. What to write, where to display it, how to train the counter and settle disputes calmly.
Hunar's Voice Agents Land 40 Crore Blume Cheque
Posted on 21st Oct 2026 12:09:02 in Business, Digital Marketing
Tagged as: Hunar.AI, frontline hiring, voice AI, Blume Ventures, Indian startups, SME hiring, workforce automation
Hunar.AI has raised Rs 40 crore in a Series A round led by Blume Ventures to run frontline hiring through voice agents in 20 Indian languages. What the deal says, and what smaller businesses can copy.
Justdial and Beyond: Getting Your Shop Listed Where Customers Search
Posted on 12th Oct 2026 12:18:39 in Digital Growth Tips
Tagged as: Justdial, business listing, Sulekha, IndiaMART, Apple Maps, local search, digital growth
Most shop owners think customers find them on Google alone. In India they also search on Justdial, Sulekha, IndiaMART, Apple Maps and Bing - five free listings worth one evening. A practical setup guide, the details that win the call, and the sales-call tricks to avoid.
DailyObjects Scores 332 Crore Series C for Offline Expansion
Posted on 10th Oct 2026 12:10:06 in Business, Digital Marketing
Tagged as: DailyObjects, D2C, Series C funding, Offline retail, Indian startups
A digital-first brand is funding 150 offline stores: DailyObjects has raised Rs 332 crore in a Series C round led by Xponentia, Anicut and Axiom Asia, valuing it at Rs 1,050 crore.
Razorpay Opens ChatGPT Advertising to Indian Brands
Posted on 6th Oct 2026 12:11:49 in Business, Digital Marketing
Tagged as: ChatGPT Ads, Razorpay, OpenAI, Digital Marketing, Indian Brands, AI Advertising
Razorpay has deepened its partnership with OpenAI to help Indian brands advertise inside ChatGPT through its Engage platform, with Tanishq, Tata Neu, Fastrack and six other brands in the first wave.
Amazon Now Reaches 120 Cities: Ultra-Fast Delivery Doubles in Two Weeks
Posted on 4th Oct 2026 12:12:16 in Business, Digital Marketing
Tagged as: Amazon Now, Ultra-Fast Delivery, Quick Commerce India, Small Sellers, Festive Season, E-Commerce
Amazon Now, Amazon's ultra-fast delivery service, has doubled to more than 120 cities in two weeks ahead of the festive season. What the expansion means for small sellers, D2C brands and local shops.
Odoo 20 Rolls Out AI Automation Across Business Workflows
Posted on 3rd Oct 2026 12:12:06 in Business, Digital Marketing
Tagged as: Odoo 20, ERP software, Indian SMEs, business automation, AI workflows
Odoo 20 brings AI-assisted workflows across business apps, India-specific GST, TDS and import tools, and 20 percent cheaper plans starting at Rs 195 per user per month.
Zoho Brings Arattai Business Messaging to Indian SMEs
Posted on 2nd Oct 2026 12:10:13 in Business, Digital Marketing
Tagged as: Zoho, Arattai, Arattai Business, WhatsApp Business, Indian SMEs, business messaging
Zoho has launched a business version of its Arattai messaging app, with a free business platform for government services and one million free messages a month for healthcare and education. Here is what the launch means for Indian SMEs.
AI Broke the Job Application: How Skills Tests and AI Interviews Are Replacing the Resume
Posted on 30th Sep 2026 12:06:20 in Artificial Intelligence, Machine Learning
Tagged as: AI hiring, recruitment, skills-based hiring, AI interviews, HR tech, jobs, India
AI tools can now write endless resumes and cover letters, leaving recruiters buried in look-alike applications. From skills-based hiring and work samples to AI-led voice interviews, companies are rebuilding how people get hired, and India's job market is shifting fastest of all.
IIT Madras Unicorn Frontier Fund Hits 450 Crore First Close
Posted on 27th Sep 2026 12:11:49 in Business, Digital Marketing
Tagged as: IIT Madras, Unicorn India Ventures, deeptech fund, startup funding, deeptech startups, venture capital India
A Rs 450 crore first close for the IITM Unicorn Frontier Fund I, with nearly Rs 55 crore already deployed across four deep-tech startups in space, quantum, batteries and carbon capture.
Google Tests Buying Directly From Flipkart via Gemini and AI Mode in India: What Agentic Shopping Means for Indian Sellers
Posted on 27th Sep 2026 12:04:29 in Artificial Intelligence, Machine Learning
Tagged as: Google, Flipkart, Gemini, AI Mode, agentic commerce, India, e-commerce, AI shopping
Google has begun testing a Buy button that lets shoppers in India purchase Flipkart products inside Gemini and AI Mode in Search, with a wider rollout planned for October, ahead of India's festive shopping season. The test shows how agentic commerce could reshape the way India shops and sells online.
Trust Pages: The Website Basics Every Shop Is Missing
Posted on 24th Sep 2026 06:18:13 in Digital Growth Tips
Tagged as: trust pages, small business website, about page, contact page, privacy policy, indian shops
Visitors decide in seconds whether your shop website is real. A practical guide to the trust pages every Indian small business needs - About, Contact and simple policies - and what to put on each one.
Mobile-First Websites: Why Customers Leave When Your Site Fails on Phones
Posted on 23rd Sep 2026 06:21:18 in Digital Growth Tips
Tagged as: mobile-friendly website, mobile-first design, responsive design, small business website, india shops
Most customers meet your shop on a phone first. A practical mobile-first check for Indian shop owners: the five-minute phone test, seven common mobile breaks, and the fix list to hand your web designer.
E-Commerce Amendment Rules 2026: Seven Changes Online Platforms Must Make by January 1, 2027
Posted on 23rd Sep 2026 06:13:20 in Business, Digital Marketing
Tagged as: e-commerce rules 2026, consumer protection, online sellers, dark patterns, marketplace compliance, D2C India
India's new e-commerce rules take effect January 1, 2027 — 48-hour grievance timelines, invoice name rules and dark-pattern audits. The seven changes platforms must make, and what sellers must prepare.
Nexperia and Tata Electronics Sign Chip Manufacturing Deal: Inside India's $14 Billion Semiconductor Bet
Posted on 23rd Sep 2026 06:04:39 in Artificial Intelligence, Machine Learning
Tagged as: Nexperia, Tata Electronics, Semiconductor, India, Dholera Fab
Nexperia and Tata Electronics announced a strategic partnership on September 17, 2026: Nexperia's MOSFET portfolio will be produced at Tata's 300mm fab in Dholera, Gujarat, with assembly and testing at the Jagiroad facility in Assam — the latest step in India's $14 billion semiconductor buildout.
Replying to Customer Enquiries Fast: Templates That Work
Posted on 22nd Sep 2026 06:22:03 in Digital Growth Tips
Tagged as: customer enquiries, whatsapp business, quick replies, reply templates, small business, India
A practical guide for Indian shop owners on answering customer messages fast: a 15-minute WhatsApp Business and Instagram setup, eight copy-paste reply templates, and a five-minute daily routine that stops enquiries from slipping away.
Redseer: India Online Retail to Cross $90 Billion in CY2026, Powered by Gen Z Shoppers
Posted on 22nd Sep 2026 06:13:18 in Business, Digital Marketing
Tagged as: Redseer, India Online Retail 2026, quick commerce, Gen Z shoppers, festive season 2026, e-commerce India, Indian SMEs
Redseer's India Online Retail 2026 report projects the market will cross $90 billion in CY2026, with quick commerce heading for a fifth of festive sales and Gen Z driving nearly 40 per cent of online shoppers.
Slow Website, Lost Customers: Speed Fixes That Actually Work
Posted on 21st Sep 2026 06:21:18 in Digital Growth Tips
Tagged as: website speed, page speed, core web vitals, small business website, shop owners, India
A practical guide for Indian shop owners on website speed: why slow pages send customers to competitors, how to test your site with Google PageSpeed Insights in five minutes, and the fixes that work - images, hosting and scripts - plus a simple monthly routine.
Simple Analytics for Your Shop: Who Finds You Online
Posted on 19th Sep 2026 06:14:50 in Digital Growth Tips
Tagged as: analytics, google business profile, instagram insights, small business, shop owners, India
A practical guide for Indian shop owners on simple analytics: how to see which customers come from online — the one question at the counter, Google Business Profile performance, Google Analytics traffic sources, Instagram insights, and a fifteen-minute monthly routine.
Zoho Survey: 78% of Indian Businesses Would Switch Payment Gateways for AI Capabilities
Posted on 19th Sep 2026 06:10:29 in Business, Digital Marketing
Tagged as: Zoho Payments, payment gateway, Indian SMEs, UPI fraud, payment reconciliation, AI in payments
Zoho's Indian Merchant Payments Survey 2026, based on responses from more than 700 businesses across India, finds that 78% would switch their primary payment gateway for the AI capabilities they expect. Here is where payment failures, reconciliation hours and UPI social engineering fraud are costing small businesses, and the checks to run before switching a payment gateway.
How to Write Product Descriptions That Convert
Posted on 18th Sep 2026 06:16:32 in Digital Growth Tips
Tagged as: product descriptions, product listing, small business, ecommerce, shop owners, India
A practical guide for Indian shop owners on writing product descriptions that sell: the five-part formula, phone-first formatting, the exact words customers search, and a ten-minute routine you can repeat for every product.
Flam Raises $40 Million Series B Led by QED: What AI Interactive Content Means for Indian Businesses
Posted on 18th Sep 2026 06:11:16 in Business, Digital Marketing
Tagged as: Flam, AI interactive content, startup funding, QED Investors, Indian small business
Flam, the AI interactive content company with teams in India and Japan, has raised $40 million in Series B funding led by QED Investors. From interactive video to 3D product views and AI presenters, this is what the format wave could mean for Indian small businesses and D2C brands.
WhatsApp Bill Payments Go Live in India: 22,722 Billers Across 30 Categories — What It Means for Small Businesses
Posted on 17th Sep 2026 06:10:15 in Business, Digital Marketing
Tagged as: WhatsApp, bill payments, UPI, Bharat Connect, BBPS, small business India, digital payments
WhatsApp bill payments are rolling out across India with 22,722 billers in 30 categories, from electricity and FASTag to insurance and loan repayments. Here is how the feature works, why Meta is pushing deeper into UPI, and what small business owners should do about it.
Domain and Hosting Explained Simply for Shop Owners
Posted on 16th Sep 2026 06:20:26 in Digital Growth Tips
Tagged as: domain name, web hosting, small business website, shop owners, India
A plain-English guide to domain names and web hosting for Indian shop owners: what each one is, what a website should cost per year in rupees, and the checks that protect your shop's name online.
CCPA Fines Rapido Rs 10 Lakh for Dark Patterns: What Every Indian Business Must Fix on Its Website and App
Posted on 16th Sep 2026 06:14:03 in Business, Digital Marketing
Tagged as: CCPA, dark patterns, Rapido, consumer protection, digital marketing, e-commerce India
The CCPA fined Rapido Rs 10 lakh over 'confirm shaming' and a colour-steering price slider. Here is what India's dark pattern rules ban, and how small businesses can audit their own website, app and checkout before the next complaint.
Website vs Facebook Page: What a Small Shop Really Needs
Posted on 14th Sep 2026 06:17:46 in Digital Growth Tips
Tagged as: Small Business Website, Facebook Page, Digital Presence, Local Search, Small Business India
Facebook page or a website of your own? Here is what each one does best, what customers check before visiting a shop, and a simple 5-step plan for Indian small businesses in 2026.
Meesho Crosses 1 Million Sellers: Inside the AI Playbook Turning Small Merchants Into Brands
Posted on 14th Sep 2026 06:12:02 in Business, Digital Marketing
Tagged as: Meesho, Small Business, E-commerce India, AI, D2C Brands
Meesho's seller base crossed 1 million in Q1 FY27. How AI-powered cataloguing, demand intelligence and voice shopping are reshaping what it takes for small Indian businesses to sell online and build brands.
GFF 2026: UPI Tap & Pay, Agentic Wallets and Tokenisation — What Indian Small Businesses Should Know
Posted on 13th Sep 2026 06:10:23 in Business, Digital Marketing
Tagged as: GFF 2026, Global Fintech Fest 2026, UPI Tap and Pay, MyUPI, agentic AI, tokenisation, digital payments India, small business payments, NPCI, PhonePe Visa, Amazon Pay Smart Wallet
Global Fintech Fest 2026 closed in Mumbai with launches aimed squarely at small businesses: UPI Tap & Pay for NFC terminals, the AI-powered MyUPI support layer, agentic wallet and AI agent platforms from Amazon Pay, PayU and Yes Bank, and new tokenisation and reconciliation tools.
Nua Raises $50 Million Series C Led by Peak XV and Filter Capital: Lessons From India's Fastest-Growing Women's Wellness Brand
Posted on 11th Sep 2026 06:13:09 in Business, Digital Marketing
Tagged as: Nua, D2C, startup funding, womens wellness, Peak XV, India business
Women's wellness brand Nua has closed a $50 million Series C round led by Peak XV and Filter Capital. Most of the round is secondary capital, and the story behind that structure holds real lessons for Indian small businesses and D2C founders.
Flipkart's Microdrama Bet: What Video Commerce Means for India's Small Businesses
Posted on 8th Sep 2026 08:50:25 in Business, Digital Marketing
Tagged as: Flipkart, microdramas, video commerce, e-commerce India, SME digital marketing
Flipkart has quietly added a Drama tab to its shopping app, betting that scripted short stories can sell products. What India's microdrama boom means for small businesses.
Ola Electric's Rs 1,500 Crore Survival Bet: What the Dealer-Led Pivot Means for Indian Businesses
Posted on 7th Sep 2026 16:39:15 in Business, Digital Marketing
Tagged as: Ola Electric, electric vehicles, startup funding, dealers, Indian business
Ola Electric's board clears a Rs 1,500 crore fundraise — its second in three months — as the EV maker pivots to a dealer-led network, affordable scooters and battery localisation. What the turnaround plan means for dealers, suppliers and India's small businesses.
SheConnects Digital Accelerator Round 2: Rs 4.2 Crore Grants for Women's Digital Inclusion in India
Posted on 3rd Sep 2026 06:12:16 in Business, Digital Marketing
Tagged as: SheConnects, women digital inclusion, Reliance Foundation, Gates Foundation, GSMA, NGO grants, digital India
Reliance Foundation and Gates Foundation have opened Round 2 of the SheConnects Digital Accelerator. Indian not-for-profits can apply for equity-free grants of Rs 85 lakhs to Rs 4.2 crores to scale women's digital inclusion, with applications closing September 4.
India's New E-Commerce Export Rule: What the FDI Shift Means for Small Manufacturers
Posted on 2nd Sep 2026 06:13:59 in Business, Digital Marketing
Tagged as: e-commerce exports, FDI policy, Amazon Global Selling, Indian manufacturers, small business
India's DPIIT has opened an export-only inventory route for foreign-funded e-commerce platforms, letting them buy made-in-India goods and export them directly. What it means for small manufacturers.
WhatsApp API Service Messages Go Paid on October 1: What Indian SMEs Must Do Before September 30
Posted on 1st Sep 2026 06:14:47 in Business, Digital Marketing
Tagged as: WhatsApp Business API, WhatsApp pricing, Indian SMEs, business messaging, Meta
From October 1, 2026, Meta will charge for every service message delivered through the WhatsApp Business API. Here is what Indian SMEs must do before the September 30 payment-method deadline.
Why Four in Five Indian MSMEs Expect Digital Procurement to Drive Growth
Posted on 31st Aug 2026 06:10:25 in Business, Digital Marketing
Tagged as: MSME, digital procurement, India SME Forum, GeM, e-commerce
The India MSME Digital Procurement Report 2026, based on a survey of 27,000-plus Udyam-registered enterprises, shows only 30-40 percent of MSME buying happens online today - yet 80 percent expect digital procurement to drive growth within three years.
Indian Startup Funding Slips 9% to $5.2 Bn in H1 2026: What Founders Should Know
Posted on 30th Aug 2026 06:09:40 in Business, Digital Marketing
Tagged as: startup funding, India startups, venture capital, seed funding, AI startups
Inc42's H1 2026 report shows Indian startups raised $5.2 Bn across 501 deals. Funding value fell 9% YoY, but deal volume rose 7%. Here is what the numbers mean for founders.
Kirana 2.0: How DigiDukaan Is Digitising India's 1.4 Crore Neighbourhood Stores
Posted on 29th Aug 2026 06:16:58 in Business, Digital Marketing
Tagged as: kirana stores, DigiDukaan, ONDC, retail technology, MSME, small business India
DigiDukaan, the DPIIT-ONDC initiative, is moving India's 1.4 crore kirana stores from phone-call ordering to digital B2B procurement. Here is what it means for shopkeepers, distributors and brands.
UPI Merchant Fees Return: What the PSS Act Amendment Means for India's Small Businesses
Posted on 28th Aug 2026 06:15:14 in Business, Digital Marketing
Tagged as: UPI, merchant discount rate, digital payments, small business India, NPCI, fintech India
India has laid the legal groundwork to reintroduce merchant fees on UPI payments. Here is what the PSS Act amendment means for small businesses: who pays, who stays free, and what comes next.
Quick Commerce Crosses Rs 11,000 Crore Monthly GMV: The 2026 Playbook for Indian D2C Brands and Small Sellers
Posted on 27th Aug 2026 06:10:48 in Business, Digital Marketing
Tagged as: quick commerce, D2C brands, e-commerce India, Blinkit, Zepto, small business
Quick commerce has crossed Rs 11,000 crore in monthly GMV in India. Here is the 2026 playbook for D2C brands and small sellers to win dark store shelf space without wrecking margins.
Vernacular Marketing in 2026: The Untapped Growth Channel for Indian Small Businesses
Posted on 26th Aug 2026 06:16:01 in Business, Digital Marketing
Tagged as: vernacular marketing, regional language marketing, digital marketing India, SME growth, voice search
India's next wave of internet users searches, shops and buys in regional languages. Here is a practical vernacular marketing playbook for small businesses in 2026.
Third Wave Coffee Raises Rs 408 Crore Led by WestBridge: Inside the Cafe Expansion Playbook
Posted on 25th Aug 2026 06:16:08 in Business, Digital Marketing
Tagged as: Third Wave Coffee, WestBridge Capital, startup funding, coffee chain, QSR expansion, Indian startups
Bengaluru-based Third Wave Coffee has raised Rs 408 crore in a WestBridge Capital-led round. What the funding, the tier II and tier III expansion plan and the desserts push mean for Indian business owners.
Festive Season 2026: How India's Small Sellers Can Win the Amazon vs Flipkart Sales War
Posted on 23rd Aug 2026 15:26:22 in Business, Digital Marketing
Tagged as: ecommerce, festive sale, Amazon, Flipkart, small business India, online sellers
Amazon's Great Freedom Sale is already live and the festive season war between Amazon and Flipkart is weeks away. Here is what small sellers in India should do right now to prepare.
WhatsApp Business AI: Meta's 24/7 AI Assistant for Indian Small Businesses
Posted on 23rd Aug 2026 06:11:37 in Business, Digital Marketing
Tagged as: WhatsApp Business, AI customer support, SME marketing, conversational commerce, small business India
Meta has launched Business AI inside the WhatsApp Business app in India, letting small businesses answer customer queries around the clock in every native Indian language, capture leads, book appointments and close sales, with UPI payments inside chats coming soon.
Atomberg Files DRHP With SEBI for Rs 450 Cr+ IPO: What the IIT Bombay Fan Maker's Journey Teaches Indian Business Owners
Posted on 22nd Aug 2026 06:15:29 in Business, Digital Marketing
Tagged as: Atomberg, IPO, DRHP, SEBI, Indian startups, consumer appliances, BLDC fans, SME lessons
Mumbai-based Atomberg Technologies has filed its DRHP with SEBI for a Rs 450 crore fresh issue and a 7.65 crore-share OFS. Here is the structure of the IPO and the business lessons it holds for Indian entrepreneurs.
Digital Payments in 2026: How UPI Is Turning India's Small Businesses Into Productivity Engines
Posted on 21st Aug 2026 06:13:30 in Business, Digital Marketing
Tagged as: digital payments, UPI, MSME, small business India, payment gateway, business automation
Digital payments have become a productivity engine for India's MSMEs. UPI crossed 18,586 crore transactions in FY25, and 73% of small businesses report growth after adopting digital tools. Here is what that means for Indian business owners and how to get adoption right.
Lenskart's Scale Meets Profits: What India's Eyewear Giant's 182% Profit Jump Teaches Business Owners
Posted on 20th Aug 2026 06:13:49 in Business, Digital Marketing
Tagged as: Lenskart, India business, startup profitability, D2C retail, business lessons
Lenskart's Q1 FY27 results show net profit up 182% to Rs 228 crore, revenue up 34% to Rs 2,214 crore and product margins above 70% for the first time. Here is what the pivot from expansion-led to productivity-led growth teaches Indian business owners.
India's Digital Ad Market Crosses the Point of No Return: What the Rs 98,034 Crore Shift Means for Small Business
Posted on 19th Aug 2026 06:11:32 in Business, Digital Marketing
Tagged as: digital marketing India, dentsu e4m report 2026, small business marketing, e-retail media, MSME digitisation
The dentsu-e4m Digital Advertising Report 2026 shows digital will capture 70% of India's ad spend by 2027. A practical read on what the shift means for small business marketing budgets.
Startup India Fund of Funds 2.0: India's Rs 10,000 Crore Bet on Deep Tech and New Founders
Posted on 18th Aug 2026 06:18:58 in Business, Digital Marketing
Tagged as: startup funding, fund of funds, deep tech, SIDBI, venture capital, startups India
The Government has notified the Startup India Fund of Funds 2.0 with a Rs 10,000 crore corpus. Here is how the scheme works, who it backs, and what it means for Indian founders.
MSME TEAM Initiative: The Government Scheme Helping 5 Lakh Small Businesses Sell Online
Posted on 14th Aug 2026 06:14:22 in Business, Digital Marketing
Tagged as: MSME, ONDC, Digital Commerce, Small Business, E-commerce India
A practical guide to the MSME TEAM Initiative - the Rs 277.35 crore government scheme helping five lakh micro and small enterprises get subsidised cataloguing, logistics and packaging support to sell online through ONDC.
Indian Startup Funding Weekly: $274 Million Raised as EV, Insurtech and D2C Deals Lead the Charge
Posted on 13th Aug 2026 15:41:19 in Business, Digital Marketing
Tagged as: startup funding, Indian startups, venture capital, EV funding, D2C, insurtech
Indian startups raised $274.4 million across 22 deals in the first week of August 2026, a 74% jump from the previous week, led by River Mobility's $120 million EV round.
ONDC in 2026: How India's Open Commerce Network Is Opening New Doors for Small Businesses
Posted on 13th Aug 2026 06:14:41 in Business, Digital Marketing
Tagged as: ONDC, e-commerce, small business, digital commerce, India SME
ONDC crossed 500 million transactions in July 2026. Here is what India's open commerce network means for small businesses — and a practical guide to joining it.
WhatsApp Business in 2026: The Complete Playbook for Indian Small Businesses
Posted on 12th Aug 2026 06:10:25 in Business, Digital Marketing
Tagged as: WhatsApp Business, SME Marketing, Digital Marketing, Small Business India, WhatsApp Marketing
WhatsApp is India's most powerful small-business marketing channel, with 500 million users and 98% message open rates. This playbook covers profile setup, catalogues, quick replies, automation and real results from Indian local businesses.
How Indian Small Businesses Are Winning With AI in 2026: Tools, Costs and Results
Posted on 11th Aug 2026 06:09:01 in Business, Digital Marketing
Tagged as: AI tools, small business India, SME automation, AI CRM, WhatsApp Business
How Indian Small Businesses Are Winning With AI in 2026: Tools, Costs and Results
D2C Boom Moves to Small Towns: Tier 2 and Tier 3 Cities Now Power India's E-Commerce Growth
Posted on 9th Aug 2026 07:51:12 in Business, Digital Marketing
Tagged as: D2C, e-commerce India, Tier 2 Tier 3 cities, ONDC, small business, online retail, digital commerce
Tier 2 and Tier 3 cities now drive 66% of new D2C orders in India. McKinsey, IBEF and ONDC data show why small-town India is the new growth engine of e-commerce - and what small businesses should do about it.
